Privacy & Company Policy
1. Collection of Personal Information
We collect personal information from our customers such as their names, address, email address, and phone number for fulfilling orders, communicating with customers, and improving our services. We do not collect any sensitive personal information such as financial or credit card details.
2. Use of Personal Information
We use the personal information collected from our customers for fulfilling orders, processing payments, and providing customer support. We may also use this information to send promotional emails, newsletters, and other marketing materials related to our products and services.
3. Disclosure of Personal Information
We do not sell, trade, or rent personal information to third parties. However, we may disclose personal information to our service providers such as shipping companies, payment processors, and marketing agencies to fulfill orders and improve our services. We require our service providers to protect the privacy and security of personal information.
4. Security of Personal Information
We take reasonable measures to protect the personal information of our customers from unauthorized access, disclosure, and misuse. We use industry-standard security measures such as encryption, firewalls, and secure servers to 5. protect personal information.
Retention of Personal Information
We retain personal information for as long as necessary to fulfil orders and provide customer support. We may also include personal information for marketing purposes unless the customer requests us to delete their personal information.
6. Access and Correction of Personal Information
Customers have the right to access and correct their personal information held by us. Customers can contact us to request access or correction of their personal information.
Types of Cookies We use several types of cookies, including:
Essential cookies: These cookies are necessary for the website to function properly and cannot be turned off in our system.
Analytical and Performance cookies: These cookies allow us to analyze website traffic, user behavior, and improve the performance of our website.
Functional cookies: These cookies enable us to remember user preferences, such as language and location, and to provide a personalized experience for our customers.
Advertising and Targeting cookies: These cookies are used to deliver personalized advertising to our customers based on their interests and browsing history.
- Accepting and Rejecting Cookies Customers can manage their preferences for accepting or rejecting cookies by adjusting the settings in their web browser. Most web browsers automatically accept cookies, but customers can usually modify their browser settings to reject cookies or to notify them when a cookie is being sent.
Please note that rejecting cookies may affect the functionality and performance of our website and may limit access to certain features.
Third-Party Cookies We may use third-party cookies on our website, such as those from social media platforms and advertising networks. These cookies are subject to the privacy policies of the third-party providers.
Changes to Cookies Policy We may update our cookies policy from time to time. We will notify customers of any material changes to our cookies policy by posting a notice on our website.
Terms And Conditions
Delivery Timeframe We aim to deliver all orders within 5 to 7 business days of receiving the order. However, please note that delivery times may vary depending on the shipping address and the availability of the product.
Order Tracking Customers can track the status of their order through our website. Once the order is dispatched, we will provide customers with a tracking number and instructions on how to track their order.
Return and Replacement Policy We do not accept returns or offer replacements for products purchased on our website. However, if the product is damaged or defective, customers should contact us within 24 hours of receiving the product to report the issue. We may request that the customer provides photographic evidence of the damage or defect. In such cases, we will work with the customer to resolve the issue to their satisfaction.
Refund Policy If a product is out of stock or cannot be delivered to the specified location, we will initiate a refund for the full amount paid by the customer. Refunds will be processed within 7 to 10 business days of initiating the refund.
Please note that we are not responsible for any delays or issues that may arise due to circumstances beyond our control, such as natural disasters, transportation disruptions, or other unexpected events.
Listing and Selling Policy:
Selling Products We sell high-quality imitation jewelry products on our website. We make every effort to accurately describe the products and provide clear images of each product.
Mispricing Policy In the event that a product is mispriced, we reserve the right to cancel the order and provide the customer with a full refund. If a customer has already paid for the product, we will notify them of the mispricing and ask if they would like to proceed with the purchase at the correct price or cancel the order and receive a full refund.
Color Disclaimer Please note that the colors of the products on our website may appear slightly different in person due to variations in computer monitor settings and lighting conditions. We make every effort to accurately represent the colors of the products, but we cannot guarantee that the colors will be exactly as they appear on the website.
Beads Missing Policy We take great care in packaging our products to ensure that they arrive in good condition. However, in the unlikely event that a product arrives with missing beads, we cannot be held responsible for any damage or loss that may occur as a result of the missing beads. Customers are responsible for carefully opening the package and checking the contents upon receipt. If a customer discovers that a product is missing beads, they should contact us within 24 hours of receiving the product to report the issue. We may request photographic evidence of the missing beads. In such cases, we will work with the customer to resolve the issue to their satisfaction.